POLICIES/FAQ

A custom unit is constructed on the sewing machine and made specific to your head measurements.

A ready to wear premade unit is constructed using standard measurements in sizes small, medium and large.

RAW means that the hair is 100% unprocessed. Meaning no chemical or steam process takes place to achieve a certain curl pattern that has a higher quality. The hair has not been altered in any way, contains no synthetic fibers and is 100% human hair. The hair is collected from a single donor with the cuticles aligned making each bundle unique in appearance. They will vary in color, texture, weight and curl/wave pattern.

Features of Raw Hair:

100% unprocessed human Hair

Sourced from a single donor

Cuticles aligned (no matting)

No chemical or steam processing

Bundles give a full look

Seamlessly blends with natural hair

Can take bleach/ color very well (seek a professional)

Last 3-5 years or longer based on the care and maintenance upkeep

Each bundle is 3.0-3.5 oz.

Yes, you would need to book the "Wig Customization" service.

Please read description thoroughly before purchasing.

****SHIPPING DELAYS ARE BEYOND OUR CONTROL AND CANNOT GUARANTEE SHIPPING AND PROCESSING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER.*****

Please allow 48 hours for your payment to be processed. Processing time is subject to change due to unforeseen circumstances.

Raw Bundle orders (all origins) have a processing time of 14-17 business days, weekends and holidays excluded.

Custom Wig Units have a processing time of 21-28 business days, weekends and holidays excluded.

Premade Ready to Wear Units have a processing time of 3-5 business days, weekends and holidays excluded.

All other product processing times can be found in their description. Please read thoroughly before purchasing.

SEW LAVISH CROWNS IS NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE SHIPPED!

If your package is lost/stolen you must file a claim with the shipping courier.

We will not be held liable for any order delays due to incorrect shipping and billing address. Please make sure you enter your address correctly including building and apartment numbers. If you enter your shipping address incorrectly, please email info@sewlavishcrowns.com to have it updated immediately.

If your BILLING AND SHIPPING address do not match you will be completely REFUNDED.

If you are dissatisfied with the product please follow the return policy instructions. If the wig/extensions are altered in any way it cannot be returned.

* Wigs/Hair Extensions. Exchanges are only accepted when you have received the wrong items. If there was an issue on our end, please send the item(s) back within 3 business days. If the item(s) are not returned within the allotted timeline, it will not be accepted. If the wig/extensions are altered in any way it cannot be returned or replaced.

We encourage you to fully understand what you are ordering before you proceed to checkout. If you have any questions, please reach out to us to clarify before making your purchase. You may also show it to your hair stylist in case you are unsure.

SEW LAVISH CROWNS IS NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER!

If you are providing your own measurements and are unsure on how to proceed, please email us for assistance.

For Premade Ready to Wear Units, please refer to our chart to check to ensure you select the correct size.